Today's Office Hours: 8:30 am-4:30 pm | Today's Support Hours: 8:00 am-10:30 pm
Today's Office Hours: 8:30 am-4:30 pm
Today's Support Hours: 8:00 am-10:30 pm
Non-standard installations including, but not limited to; water access or install on customer owned tower, are subject to an additional $100 fee. Additional charges may apply if specialized equipment is required for install.
I authorize Spectrum Telecom Group Ltd. to issue a site check to my location to determine if wireless service is available. If the site check determines that wireless service is available it is assumed that I desire to have the service installed immediately. Should I decide that I do not wish to have the service installed immediately I understand that I will be billed a site check fee of $100.00 plus applicable taxes.
I acknowledge that the Installation fee is due in full upon installation. Monthly service charges will be prorated from the time of installation.
I acknowledge that any additional equipment such as customer owned routers, access points, etc. are not serviced or maintained by Spectrum Telecom Group Ltd., but are the customer's responsibility and are covered by any applicable manufacturer's warranties and technical support. The installation includes running an outdoor CAT 5 cable from the radio equipment mounted on the outside of the building to a point of demarcation inside the building. Any CAT 5 runs from the point of demarcation to the computer equipment will be my responsibility. I agree that Spectrum Telecom Group Ltd. cannot be held responsible for any minor cosmetic damage arising from the equipment being installed on my home or building such as, but not limited to scratches, screw holes and cable holes.
Equipment is the property of Spectrum Telecom Group Ltd. and any malfunctions of the hardware equipment will be repaired or replaced at no cost to the customer with the following exceptions: Weather (wind, snow, ice, lightning etc..), customer neglect, customer modification of equipment and or installation, interference from customer property and electronic devices, damage caused to equipment by external forces (fire, power surge, water, sewer etc...) I acknowledge that I will be charged the cost of the replacement equipment and service charges for these exceptions.
The external and internal radio equipment will remain the property of Spectrum Telecom Group Ltd. and shall be returned upon cancellation of service. I will be billed a fee up to $750.00 should the customer premise equipment not be returned. I consent to allow Spectrum Telecom Group Ltd. access to the premise for the exclusive purpose of installing, repairing and removing the external radio equipment. Spectrum Telecom Group Ltd. will provide reasonable notice prior to accessing the premise.
VoIP hardware is the property of Spectrum Telecom Group Ltd. The hardware is manufactured and supported by Ooma. https://ca.ooma.com. Upon the cancellation of your services the hardware must be returned or I will be billed a fee of $64.95 + HST. Purchased accessories such as the Ooma handset are the property of the customer.
All transfer rates/speeds are provided on a best effort basis up to the maximum rate/speed offered for your selected package. We reserve the right to terminate or limit the connection if we deem the usage excessive or inappropriate. By signing the order form, I confirm that the information I have provided to Spectrum Telecom Group Ltd. is true to the best of my knowledge and that I am 18 years of age or older. I agree to the terms stated in this document and I agree to be bound by the terms of the AUP (acceptable use policy) at www.netspectrum.ca/acceptable-use.
I authorize that once my installation has been completed and wireless service is confirmed at my location, Internet service will begin. I agree to pay in full the monthly price of the service for the contract term on the 1st day of every month (for the specified contract term) as well as all installation fees. If payment is not received by the 15th of every month, my internet account will be suspended until payment is received. Suspended accounts due to non-payment may be subject to: A $30.00 reactivation fee, a $20.00 hardware rental fee for each month that the account has been suspended and all NSF fees ($35.00 per incident). If payment has not been received by the end of the month, my internet account will be terminated and the equipment will be removed. A $150.00 re-connection fee will be applied plus all past due charges prior to internet being restored.
If I choose to cancel my service before my contract closing date I understand that I will be responsible to pay 100% of the charges for the remaining day(s) and month(s) of the contract up to a maximum of 6 months in addition to $250.00 (less the installation fee).
Netspectrum offers the option to put my wireless service on hold up to 6 months in one year. There is a monthly fee of $20.00 / month for each month the service is on standby. I must notify Spectrum Telecom Group Ltd. prior to the 25th of the current month. Standby months do NOT count against my current contract length if applicable.
If I upgrade my service package I will be billed the pro-rated difference between the package costs for the remainder of the month. A hardware fee of $75 may apply. Please refer to www.netspectrum.ca for further information.
We reserve the right to change, add or remove portions of the agreement at any time and you will be notified by email, postal mail, website posting or other means. I understand that it is my responsibility to inform Spectrum Telecom Group Ltd. of all changes to my contact information. If I continue to use the service following the notice then this indicates that I agree to and accept the amended agreement. If I do not agree to the changes, then I have the right to stop using the service and to request a cancellation. Early termination charges will apply.
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