Installation - Installation Fee
I acknowledge that the Installation fee is due in full upon installation. Monthly service charges will be prorated from the time of installation.
Installation - Installation Waiver
I acknowledge that any additional equipment such as customer owned routers, access points, etc. are not serviced or maintained by Spectrum Telecom Group Ltd., but are the customer's responsibility and are covered by any applicable manufacturer's warranties and technical support. The installation includes running fibre cable aerially, or buried underground, to a point of demarcation outside the building and a CAT 5 ethernet run inside the building. Any additional CAT 5 runs from the router or access points to the computer equipment will be my responsibility. I agree that Spectrum Telecom Group Ltd. cannot be held responsible for any minor cosmetic damage arising from the equipment being installed on my home or building such as, but not limited to, scratches, screw holes and cable holes.
Equipment - Repairs
Equipment is the property of Spectrum Telecom Group Ltd. and any malfunctions of the hardware equipment will be repaired or replaced at no cost to the customer with the following exceptions: Weather (wind, snow, ice, lightning etc..), customer neglect, customer modification of equipment and or installation, interference from customer property and electronic devices, damage caused to equipment by external forces (fire, power surge, water, sewer etc...) I acknowledge that I will be charged the cost of the replacement equipment and service charges for these exceptions.
Equipment - Ownership
I consent to allow Spectrum Telecom Group Ltd. access to the premise for the exclusive purpose of installing, repairing and removing the external equipment. Spectrum Telecom Group Ltd. will provide reasonable notice prior to accessing the premise.
Equipment - VoIP
VoIP hardware is the property of Spectrum Telecom Group Ltd. The hardware is manufactured and supported by Ooma. https://ca.ooma.com. Upon the cancellation of your services the hardware must be returned or I will be billed a fee of $64.95 + HST. Purchased accessories such as the Ooma handset are the property of the customer.
Equipment - Performance
All transfer rates/speeds are provided on a best effort basis up to the maximum rate/speed offered for your selected package. We reserve the right to terminate or limit the connection if we deem the usage excessive or inappropriate. By signing the order form, I confirm that the information I have provided to Spectrum Telecom Group Ltd. is true to the best of my knowledge and that I am 18 years of age or older. I agree to the terms stated in this document and I agree to be bound by the terms of the AUP (acceptable use policy) at www.netspectrum.ca/acceptable-use.
Service - Contract
I authorize that once my installation has been completed and fibre service is confirmed at my location, Internet service will begin. I agree to pay in full the monthly price of the service on the 1st business day of every month as well as all installation fees. If payment is not received by the 15th of every month, my internet account will be suspended until payment is received. Suspended accounts due to non-payment may be subject to: A $30.00 reactivation fee, a $20.00 hardware rental fee for each month that the account has been suspended and all NSF fees($35.00 per incident). If payment has not been received by the end of the month, my internet account will be terminated, and any equipment that is the property of Spectrum Telecom Group Ltd, including rental hardware, will need to be returned within 30 days or the hardware costs will be invoiced to my account. A $150.00 reconnection fee will be applied plus all past due charges prior to internet being restored if the account is cancelled for non-payment.
I may cancel my service at any time for any reason without penalty. I must return all hardware that is the property of Spectrum Telecom Group Ltd. within 30 days of cancellation, otherwise I will be billed for unreturned equipment. My final bill will be processed on the 1st business day of the following month. Fees will be prorated up to the date I have requested my cancellation, any credit owing for services paid in advance will be returned once all Spectrum Telecom Group Ltd. equipment is returned.
Service - Seasonal Standby
Netspectrum offers the option to put my fibre service on hold up to 6 months in one year. There is a monthly fee of $20.00 / month for each month the service is on standby. I must notify Spectrum Telecom Group Ltd. prior to the 25th of the current month.
Service - Change of Service Requests
If I upgrade my service package or add additional services, I will be billed the pro-rated difference between the package costs for the remainder of the month.
General Terms and Conditions
We reserve the right to change, add or remove portions of the agreement at any time and you will be notified by email, postal mail, website posting or other means. I understand that it is my responsibility to inform Spectrum Telecom Group Ltd. of all changes to my contact information. If I continue to use the service following the notice then this indicates that I agree to and accept the amended agreement. If I do not agree to the changes, then I have the right to stop using the service and to request a cancellation.