I acknowledge that any additional equipment such as customer owned routers, access points, etc. are not serviced or maintained by Spectrum Telecom Group Ltd., but are the customer's responsibility and are covered by any applicable manufacturer's warranties and technical support. Any CAT 5 runs from the point of demarcation (Cable Modem) to the computer equipment will be my responsibility. I agree that Spectrum Telecom Group Ltd. cannot be held responsible for any minor cosmetic damage arising from the equipment being installed on my home or building such as, but not limited to scratches, screw holes and cable holes.
Equipment - Repairs
Rental equipment is the property of Spectrum Telecom Group Ltd.. until purchased by the customer. For customers in good standing any malfunctions of the hardware equipment will be repaired or replaced at no cost to the customer with the following exceptions: Weather (wind, snow, ice, lightning etc..), customer neglect, customer modification of equipment and or installation, interference from customer property and electronic devices, damage caused to equipment by external forces (fire, power surge, water, sewer etc...) I acknowledge that I will be charged the cost of the replacement equipment and service charges for these exceptions.
Equipment - Performance
All transfer rates/speeds are provided on a best effort basis up to the maximum rate/speed offered for your selected package. We reserve the right to terminate or limit the connection if we deem the usage excessive or inappropriate. By signing the order form, I confirm that the information I have provided to Spectrum Telecom Group Ltd. is true to the best of my knowledge and that I am 18 years of age or older. I agree to the terms stated in this document and I agree to be bound by the terms of the AUP (acceptable use policy) at www.netspectrum.ca/acceptable-use-policy.
Equipment - VoIP
VoIP hardware is the property of Spectrum Telecom Group Ltd. The hardware is manufactured and supported by Ooma. https://ca.ooma.com. Upon the cancellation of your services the hardware must be returned or I will be billed a fee of $129.95 + HST. Purchased accessories such as the Ooma handset are the property of the customer.
Service - Billing
I authorize that once my installation has been completed and service is confirmed at my location, Internet service will begin. I agree to pay in full the monthly price of the service on the 1st business day of every month as well as all installation fees. If payment is not received by the 15th of the month, service will subject to suspension until payment is received. Suspended accounts due to non-payment may be subject to a $59.95 activation fee and all NSF fees ($35.00 per incident). If payment has not been received by the end of the month, my internet account will be terminated and the equipment will be billed if not returned. Prior to the internet being restored, a $150.00 re-connection fee will be charged plus all past due charges
Service - Change of service
If I upgrade my service package I will be billed the prorated difference between the package costs for the remainder of the month. Upgrade fee of $95 may apply if a technician is required on-site.
Service - Cancellation
I may cancel my service at anytime for any reason without penalty. I must return all hardware that is the property of Spectrum Telecom Group Ltd. My final bill will be processed on the 1st of the following month. Fees will be prorated up to the date I have requested my cancellation.
Service - VoIP 911
VoIP services allow you to make or receive telephone calls over the Internet to or from the public switched telephone network. The nature of VoIP telephone calls, while appearing similar to traditional telephone calling services, create unique limitations and circumstances, and I acknowledge and agree that differences exist between traditional telephone service and VoIP telephone services, including the lack of traditional 9-1-1emergency services. If I am not comfortable with the limitations of 9-1-1 emergency calls, Spectrum Telecom Group Ltd. recommends that I terminate the VoIP services or consider an alternate means for accessing traditional 9-1-1 emergency services. As the service is provided by Ooma, I have been are advised to review their Terms and Conditions with respect to Ooma’s limitations of liability. https://ca.ooma.com/terms/
General Terms and Conditions
We reserve the right to change, add or remove portions of the agreement at any time and you will be notified by email, postal mail, website posting or other means. I understand that it is my responsibility to inform Spectrum Telecom Group Ltd. of all changes to my contact information. If I continue to use the service following the notice then this indicates that I agree to and accept the amended agreement. If I do not agree to the changes, then I have the right to stop using the service and to request a cancellation.