Support and Contact | Netspectrum | Home Internet & WiFi

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General Inquiries and Feedback

Sales and Service

Technical Support

Seasonal Standby

Billing

Cancellation

Technical Support Information

Please select the Issue you’re Experiencing(Required)

Internet - Slow

Internet - Can't Connect

Email Issues

Home Phone Service Issues

Home Security Service Issues

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Sales and Service

Are you looking for Rural Internet?

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GPS Coordinates
Our rural wireless service relies on near line of sight between our tower and your home. To provide an accurate estimate of available rural services, please provide your GPS coordinates.

Mobile
To find your coordinates from Google Maps, drop a pin under your location by tapping the holding the screen. You'll see a red pin on the map and your GPS coordinates will show in the search bar.

Desktop
To find your coordinates from Google Maps, go to www.google.com/maps and click on your location, you'll see a grey pin at your location and a box will come up that shows your city and coordinates.

Note - you may need to click on the yellow stick person in the bottom right corner to turn off street view in order for this to work.

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GPS Coordinates

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GPS Coordinates (submit_save)

GPS Coordinates

Seasonal Standby

Two Seasonal Standby Options to Fit Your Needs

✔ Seasonal Standby
Stay connected at a reduced speed of 0.5Mbps for just $10/month + tax.
Perfect for keeping smart home devices like lights, thermostats, or remote access systems running while you’re away.

✔ Seasonal Standby Plus
Need a little more speed? Upgrade to 2.5Mbps upload/download for just $25/month + tax.
Ideal for keeping a more stable connection for additional smart devices or remote monitoring needs.
(Only available where technology allows.)

For full details visit our Seasonal Standby Options Page

VoIP phone and security services cannot be placed on standby and will continue to be billed at the regular rate.

Select the standby option(Required)

Seasonal Standby

Seasonal Standby Plus

Select a Standby Start Date(Required)

Note: Standby starts on the 1st of the month.

Select a Standby End Date(Required)

Note: Standby ends on the 1st of the month and within 6 months of the starting date.

Standby Charges Agreement(Required)

I agree

By selecting this checkbox, you acknowledge that Netspectrum will adjust the monthly billing rate for the duration of time placed on standby.

Cancellation Details

Select the date you wish the service to end.
This may be today or a future date.

Select the Date you would like to cancel your service.(Required)

Contact Information

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Phone(Required)

Service Address(Required)

Street Address Address Line 2 City Province Postal Code

Additional Information

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