What NETSPECTRUM Customers are Saying!
I don't write often to companies, but I feel I should share about our experiences with NETSPECTRUM. Your service people just left here after upgrading our antenna equipment and just like all the other times we've worked with your service personnel, we found the whole experience entirely enjoyable. You made telephone appointments using humans instead of asking me to figure out how you do business through a website or something and respected our schedules. In addition, the two gentlemen you sent here were courteous, friendly and certainly seemed to know their stuff when we asked them questions. All in all a very satisfying experience.
And I have to say, for both sales and service , having the ability to talk to humans rather than voicemails or through chat lines is a much more pleasant way to do business, especially when you compare it to the ways other tech companies ( Rogers, bell etc.,) like to do business. I loathe having to deal with them, but can say dealing with your organization is a much more positive experience.
Keep up the good work!!
I am a Netspectrum (wireless) subscriber for more than six years now. I live in central Ontario about 40k north of Huntsville, and do not have hardwire options as we like living on our lake and in the bush. After having explored all my other options, like satellite and cellular based options (had them both), we signed up with Netspectrum as soon as we found out they had a new tower on the other side of our lake. The installer arrived shortly after, did a proper and professional installation, and just like that, we had a solid and fast enough connection that satisfied even our resident teenagers, who were responsible for our outrageous bandwidth overcharges with previous suppliers. We didn't watch Netflix, etc. then, but do now, and it works very well and is highly reliable. Netspectrum solved our biggest problem where we live, and has done a great job ever since. I couldn't be happier.
There's many reasons I’m thankful for NETSPECTRUM. With a steady, reliable connection I could finally work with clients from my rural studio. Over the years, they have been flexible to my needs and on the occasion support was needed there was a person to talk to, one that lives in the northeast and understands our needs.