Just a shoutout to Dan and the maintenance crew that fixed my mailbox that was damaged during construction of a tower. Above and beyond! That’s how a good company deals with customers… it’s better than new.
I used to be on Bell’s wireless internet, which used their cell towers. I had issues watching streams on Twitch. Since switching over, there are zero latency issues on Netspectrum.
Your service to my cottage has been exception. You are great folks to deal with.
Outstanding customer service. Since Bell came on the scene Netspectrum has provided competitive pricing and speed to match. That said, the outstanding service from NS gives them the nod!
Chris one of your broadband installers, he did an excellent job, very personable & I want to give a 5-star rating, I did appreciate the work he did!
Thanks for the follow-up. The network connection from yesterday afternoon – today has been fast & reliable. I appreciate your team’s persistence to repair the issue after the lighting strike.
Easy to install equipment, friendly staff 10+ rating!
Been a customer for nearly five years. Great customer service, tech support and a locally owned business. Was really kind when I had to suspend service when my apartment building burnt down. I have a new space now and will be resuming services.
I’m loving this. Not our area but we’ve been happy customers of your company since 2018 and the service, and customer relationship has been stellar. I’m happy to see you expanding.
I've been using Netspectrum for several months now, and I'm thoroughly impressed. Their service is incredibly reliable, with lightning-fast internet speeds that never lag, even during peak hours. The customer support team is always responsive and helpful, resolving any issues swiftly and efficiently. The installation process was seamless, and the pricing is very competitive for the quality provided. Overall, Netspectrum has exceeded my expectations, and I highly recommend them to anyone in need of top-notch internet service!
We were highly pleased with the efficiency of the technician, Chris. He was polite, very informative, considerate and very patient with us seniors. He is a GEM.
I wanted to reach out to thank you for the excellent service. The technician was so nice and helpful. I’m very satisfied with your company. I would definitely recommend.
I would just like to give sales rep Jing and installer Chris, a huge thank you for being so poilte & patient when dealing with us. Chris is an extremely efficient installer and answered all our questions. He was able to dumb it down for us, so we had a better understanding.
Thank you. Thank you. Thank you. Thank you. Thank you.
Very professional, courteous, helpful, and appreciated that he took his boots off when he entered.
Punctual, knowledgeable, courteous and just such a great personality. Thanks Chris, we appreciate all your work.
There's many reasons I’m thankful for NETSPECTRUM. With a steady, reliable connection I could finally work with clients from my rural studio. Over the years, they have been flexible to my needs and on the occasion support was needed there was a person to talk to, one that lives in the northeast and understands our needs.
I am a Netspectrum (wireless) subscriber for more than six years now. I live in central Ontario about 40k north of Huntsville, and do not have hardwire options as we like living on our lake and in the bush. After having explored all my other options, like satellite and cellular based options (had them both), we signed up with Netspectrum as soon as we found out they had a new tower on the other side of our lake. The installer arrived shortly after, did a proper and professional installation, and just like that, we had a solid and fast enough connection that satisfied even our resident teenagers, who were responsible for our outrageous bandwidth overcharges with previous suppliers. We didn't watch Netflix, etc. then, but do now, and it works very well and is highly reliable. Netspectrum solved our biggest problem where we live, and has done a great job ever since. I couldn't be happier.
I don't write often to companies, but I feel I should share about our experiences with NETSPECTRUM. Your service people just left here after upgrading our antenna equipment and just like all the other times we've worked with your service personnel, we found the whole experience entirely enjoyable. You made telephone appointments using humans instead of asking me to figure out how you do business through a website or something and respected our schedules. In addition, the two gentlemen you sent here were courteous, friendly and certainly seemed to know their stuff when we asked them questions. All in all a very satisfying experience.
And I have to say, for both sales and service , having the ability to talk to humans rather than voicemails or through chat lines is a much more pleasant way to do business, especially when you compare it to the ways other tech companies ( Rogers, bell etc.,) like to do business. I loathe having to deal with them, but can say dealing with your organization is a much more positive experience.
Keep up the good work!!
