Office Hours: 8:30am - 4:30pm (Monday to Friday)

We are open Weekdays 8 AM to 10:30 PM | Weekends 10 AM to 6:30 PM

Office Hours: 8:30am - 4:30pm (Monday to Friday)

We are open Weekdays 8 AM to 10:30 PM | Weekends 10 AM to 6:30 PM

About Us

OUR MISSION

To be a trusted provider of residential and business internet solutions to communities across Northern Ontario with industry-leading customer service.

WHO WE ARE

NETSPECTRUM was established in 2006 as the child company of Spectrum Telecom Group Ltd. NETSPECTRUM has been a trusted provider of terrestrial wireless internet solutions to numerous  rural communities in Northern Ontario and have grown our infrastructure to over 130 towers throughout the region.

In 2018, NETSPECTRUM started providing Cable Internet, DSL Internet and VoIP phone services throughout Northern Ontario and plan to expand our coverage and service offerings further in the near future.

Our head office is located in Sudbury, a secondary office in North Bay and we have Spectrum Telecom Group offices in Timmins, Sault Ste Marie, and Thunder Bay. We hire northerners to service northerners and we’re proud to be a part of the communities we serve.

Employees of NETSPECTRUM have common traits and values. We are helpful, we are honest, and we are principled. Integrity and respect are at the core of our values and we aim to please. To us, customer service means making sure we’re doing the best by our customers. The word “upsell” is not a word we hear or say and we believe the respect and transparency we show our customers, paired with the services we provide, is what makes us unique in this industry.

WHY WE EXIST

NETSPECTRUM was established to provide Internet to the rural areas of Northern Ontario after recognizing the increased need for homes and businesses to have internet connections and the lack of connectivity in rural locations. To NETSPECTRUM, connecting 10 to 15 homes around a lake or a school in a community of 300 to the Internet are real priorities and we’ve built our business around that belief.  Everyone needs access to the Internet and it needs to be provided at a fair price with exceptional customer service.

OUR VISION

NETSPECTRUM has no plans to slow our momentum with the services we provide and the areas that we service. We will continue to expand our services to those in need of Internet in rural Northern Ontario while also expanding into more communities throughout the North.

We will leverage our existing brick-and-mortar locations across the province and constantly work to grow not only our services and coverage area, but also our local teams and our presence and contributions in the communities we serve.

OUR MASCOT, JACK

You may notice a black and white/grey bird on our website, social media and advertisements. This is our mascot, Jack. Jack is a Whiskey Jack (or Grey Jay) and was chosen to represent our residential internet services because we feel the Grey Jay is the perfect representation of Northerners. The Grey Jay sticks out the harsh winters, they’re friendly but cheeky, and they work as a community to keep each other safe from predators. There’s a push right now to rename the Grey Jay to the Canada Jay and name the bird Canada’s national bird.

Aside from the symbolism we see in the relation to the Grey Jay and Northerners, we also chose a bird to represent NETSPECTRUM as our customers “fly free” of contracts (except wireless service), corporate sales gimmicks, and data overages.